At Lumen, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, devices, and related services. By using Lumen, you agree to the practices described below.
Information We Collect
We collect information to provide personalized metabolic insights and improve our services. This may include personal details such as your name, email address, age, height, weight, and general demographic information. We also collect metabolic data generated through breath measurements, along with lifestyle inputs such as meal timing, fasting duration, activity, and sleep-related data. Technical information like device type, app usage, and log data may also be collected to ensure proper functionality.
How We Use Your Information
Your information is used to deliver personalized insights, recommendations, and guidance tailored to your metabolic patterns. We also use data to improve accuracy, enhance user experience, develop new features, and support research and analytics. In some cases, anonymized or aggregated data may be used for internal studies or performance evaluation without identifying individual users.
Data Storage and Security
We take reasonable measures to protect your data using industry-standard security practices. Personal and metabolic information is stored on secure servers with safeguards designed to prevent unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we continuously work to maintain and improve our protective measures.
Sharing of Information
We do not sell your personal information. Data may be shared with trusted service providers who assist in operating our platform, processing payments, or providing customer support. These partners are required to handle your information responsibly and only for approved purposes. Information may also be disclosed if required by law or to protect our legal rights and the safety of users.
User Control and Choices
You remain in control of your data. You may access, update, or correct your personal information through your account settings. You can also request deletion of your data, subject to legal or operational requirements. Marketing communications are optional, and you may opt out at any time by following the instructions provided in our messages.
Cookies and Tracking Technologies
Lumen may use cookies and similar technologies to enhance functionality, analyze usage patterns, and improve performance. These tools help us understand how users interact with our services. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain features.
Health and Wellness Disclaimer
Lumen provides lifestyle and wellness insights, not medical advice. Information collected is intended to support awareness and informed decision-making. Always consult a qualified healthcare professional before making significant health or dietary changes.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices. Updates will be posted on our website or app, and continued use of our services indicates acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us through the official Lumen website or application.